Proper peace of mind

StrikeNet Support

Proactive, round-the-clock monitoring, management and support. Anywhere. Always.

Whatever it takes

With StrikeNet we only offer one type of support package: we’re all-in for all-out support.

In short, wherever you are, whatever the time, you can rest easy, knowing we’ve got you covered. With our dedicated ‘follow-the-sun’ global support we’re constantly optimising, monitoring and taking proactive steps to keep StrikeNet rolling for you.

24/7 level one and two support desk based in Cape Town, South Africa

Level three support via service centres across six 'follow the sun' geographical regions

Dedicated team of project and customer success managers

How it works

Keeping it hands-free

We’ll look after everything to do with managing your service, freeing you up to focus on what matters — looking after your customers and growing your business.

Support that never stops

With support centres across five time zones worldwide, we’re able to provide 24/7, 365 support. You can reach us via email or phone anytime.

Before it even happens

We never stop checking and testing all aspects of your service, so we’ll know about any problems before they affect you. We can do this even if you’re using another internet supplier, working with them to fix the problem so you don’t need to worry about contacting them either.

Designed to fix itself

As a further level of protection, our network gives you the benefits of a ‘self-healing’ design. This means it’s intelligent enough to pick up and deal with problems that could cause downtime and disruption, without them affecting the customer.